Returns and exchanges
You are entitled to return your order free of charge within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items returned must be unused (in the same condition received). All original packaging must also be returned unused. Items returned after 14 days of receiving the delivery will be sent back to the customer. Please note we do not refund shipping fees.
The period of the withdrawal shall be calculated from the day the Client or a third party named by him or her, who is not the carrier of the goods, has received the possession of the product. If the order consists of more than one shipment, the deadline for withdrawal is calculated from the date of arrival of the last parcel to the Client.
The Client has no right to return the product, which is made by special order. EXAMPLE: If a customer adds a comment, that would like to have a 5cm longer sleeves ( then this product is made by special order and is not refundable) Also made-to-measure ( made by his or her measurements ) and pre-order items are not refundable, as the product is custom made.
If you wish to exchange to a different style, size or color, please return your unwanted item and place a new order for the desired item. We will refund your returned item once we have received it at our warehouse. Or contact us via email and we will try to find a best solution for you.
Please note we do not refund shipping fees.
Please retain a copy of your return receipt from postal office in case anything should happen during the return process.
Sale: Our policy above applies during the sales period with the exception that GUILD will not allow exchanges.